The products purchased on the website farmaciaitria.com are sent by Farmacia Itria – Dr. Francesco Montagna based in via Roma 47, - 72014 - Cisternino (BR - ITALY).
SDA Express Courier Courier will ship your purchases within the day subsequent to the order. The products purchased are delivered all over ITALY by 24/48 working hour starting from the handling of the order (for distant areas, delivery is carried out in 72 hours). Delivery is carried out at the address specified at the moment of order (house number, floor, street) from Monday to Friday. Delivery times are from 8.00 a.m. to 6 p.m. except for different local habits. Anyway there is the possibility to purchase, at higher costs, optional services allowing “DELIVERY IN THE EVENING”, “DELIVERY ON SATURDAY” or “DELIVERY UPON APPOINTMENT”. For further details about the “General Conditions of Carriage” please visit www.sda.it
In case of loss of the parcel, farmaciaitria.com commits itself in carrying out shipping without increase of expenditure on the part of the customer.
N.B. The calculation of the delivery times does not include Saturdays, Sundays, holidays and other particular events such as the absence of the addressee, places of delivery difficult to reach and other problems directly linked to the carrier and not depending on farmaciaitria.com.
In case of absence of the addressee, you will be called by phone (at the phone number specified in the purchase phase) by the carrier to define a useful date for the delivery of the parcel.
Shipping fees for Italy:
- Purchases lower than € 59,00: Shipping fees € 5,90
- Purchases higher than € 59,00: Shipping fees FREE
• Cash on delivery (payment in delivery) has an additional cost of € 6,90
• The optional service “DELIVERY ON SATURDAY” has an additional cost of € 13,00
• The optional service “DELIVERY IN THE EVENING” has an additional cost of € 11,00
• The optional service “DELIVERY UPON APPOINTMENT” has an additional cost of € 4,00
In case of bank transfer, the handling of the order will be carried out only at the moment of the deposit of the payment.
International shipping is carried out by DHL Express Courier within the day subsequent to the order. The products purchased are hence delivered all over EUROPE within about 48/72 hours and 4/5 days in the rest of the world (possible delays in the foreign delivery due to customs procedures are not ascribable to Farmacia Itria). Delivery is carried out at the address specified at the moment of order (house number, floor, street) from Monday to Friday.
Shipping fees for EUROPE and the rest of the world*:
- * Cash on delivery to be paid by the recipient of custom duties if applicable.
- ** Payment method: cash on delivery not applicable in case of international shipping.
- *** Conditions for return not applicable to international shipping; for goods not accepted by the recipient after purchase, delivery and return costs will be charged.
PICK-UP FROM THE PHARMACY
For a minimum purchase of € 50.00, we offer our customers the possibility to pick-up the product directly at Farmacia Itria, allowing using the interesting promotions and offers of farmaciaitria.com and paying directly at the moment of pick-up.
Our opening times, from Monday to Friday are 8.30 a.m. – 1.00 p.m. and 4.30 p.m. – 8.00 p.m. (in summer 5.00 p.m. – 8.30 p.m. in the afternoon). The order will be at the customer’s disposal for the pick-up for three days, and then it will be cancelled.
USEFUL TIPS FOR DELIVERY:
ATTENTION: At the moment of the delivery of parcels on the part of the carrier, the Customer is obliged to control that the packaging is intact, not damaged nor wet or altered, even in the closing materials, hence:
• verify that the number of parcels delivered corresponds to the number indicated on the Document of sale or delivery note;
• verify that the parcels delivered are intact, without signs of tampering and/or damaging, paying particular attention to the closing points sealed with our customized tape;
If necessary, accept the delivery writing on the delivery note the wording “Accepted with reserve of control – package tampered/damaged/missing”. Only in this way, in presence of a damage/lack, it will be possible to make a complaint against the carrier and obtain a fair compensation.
In case of an evident damage and/or unavailability on the part of the carrier in allowing the control or the reserve, we recommend you to refuse the delivery and inform promptly our Web Customer Care Service calling +39 080/4446515 or writing to the email address firstname.lastname@example.org, in order to obtain a quick solution to your problem, limiting the inconvenience as much as possible. It is important that any type of notice about anomalies concerning the deliver should occur within few hours from the reception of the delivery, via email with pictures in attachment.
N.B. In case the parcel is refused WITHOUT AN EFFECTIVE MOTIVATION as the above-mentioned ones, the customer will be charged with the shipment costs and the additional fees for the returned goods to the sender.